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VoIP phones with unified communications capability are now essential for companies involved in international markets. The benefits of VoIP have been discussed at length in technical articles and other sources on the Internet. However, there are real-world practical implications that businesses large and small should consider. These include:
Providing high-quality audio/video interoffice messaging. Providing real-time video and audio conferencing capabilities will enhance sales, and can be especially important in smaller businesses where employees spend a great deal of time on the road. Video teleconferencing is useful for companies that have multiple locations, because it allows callers to see presenters and communicate more precisely. Additionally, the increased bandwidth provided by a hosted VoIP business phone system will make international video conferencing much easier, because of the greater bandwidth available. A dedicated VoIP phone system will allow the presence of various numbers from different locations. For example, a large office in the United States can use a virtual local number, with a local toll-free number, to connect to a voicemail box, as well as an answering machine, in India.
Improving productivity. Most businesses like to minimize employee commute times, because it increases their overall work force efficiency. By using on-premise PBX systems, businesses like having the ability to route calls through different employee “hotlines.” For example, one employee can take a call from an incoming client while another calls an incoming conference call.
Enhancing customer service. Most consumers are very accustomed to making long distance calls, even though the vast majority of them never actually do make these calls. Businesses like being able to offer seamless customer service to clients, even when they are on the other side of the world. VoIP hosted pbx systems allow calls to be routed to whichever employee has the most pressing need at the given time.
Improving sales. One of the primary reasons many companies choose to go with a hosted IP communication is because they can greatly enhance their sales efforts by offering advanced sales and leads tracking. Businesses can set up a system that allows customers to view their information in real-time and purchase pre-qualified products or even request a free prospect evaluation. Businesses can also use the unified communications features in their hosted PBX system to track telecommuting and remote working situations, which greatly enhances their bottom line.
Improving or enhancing voice quality. When people are on the move, switching from analog to VoIP can drastically improve their in-car communication capabilities. Most auto-industry firms use analog phones for in-car support services, but many consumers would rather have hands-free capabilities. Hosted pbx solutions allow providers to route calls through multiple gateway servers, improving both quality and capacity.
These are just some of the ways that hosted voip services can benefit business organizations. While traditional analog phones may be slowly phasing out, there are still many who will always use them. Businesses looking to reduce their IT costs should consider switching their business communications over to hosted VoIP systems.
The biggest advantage of using VoIP is its low-cost, high-speed availability.
This is especially helpful for small businesses that need to place calls from their mobile devices or office computers. With a traditional telephone system, businesses must allocate a significant amount of bandwidth to accommodate phone calls from various locations. VoIP services use a compact network of high-speed wireless internet connections to transmit sound and video data from a client’s device to the audio device or server. Because of this, there is no need to allocate additional bandwidth. All the calls made using the internet connection can be placed at the same quality as calls made using the company’s existing infrastructure.
Businesses should also take note of several advantages provided by VoIP phone systems.
One of the main perks is the added value that VoIP provides to customer service. Since customers can place calls through an internet connection instead of a traditional telephone line, businesses have the opportunity to provide better customer service. Aside from being able to receive and place calls through a wireless connection, customers are also provided with several features that were not available with traditional telephone lines. Some companies even offer voice mail to their customers. Customers have the option to send emails and faxes, which were previously only available to office employees.
- While there are several advantages to using voice technology, some business owners may still wonder whether it is practical to switch to this new technology.
- Before making the switch to a more affordable and practical phone system, however, business owners should ask themselves if they are making a good decision by not using voice technology.
- Businesses should also inquire about the various options available to them.
- Businesses can learn a lot about the benefits of utilizing VoIP technology by consulting an expert.